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PAYMENT OPTIONS & DYNAMICS |
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:: Payment
dynamics |
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1. After
You have sent the booking
request, the filled in form will
arrive to us. Immediately upon
the receipt of the reservation
form, we will contact once more
the hotel or the
representative of the chosen
active program to check whether
is possible to conclude the reservation itself. |
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2.
If so,
the final calculation is sent to
your email address or via fax.
The calculation contains all
the costs clearly stated,
together with the amount you are
to pay as a reservation
confirmation. |
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3.
The
amount you are to pay as a
reservation confirmation is 30%
of the whole calculation.
Payment option is 5 working days
(except the period of national
and international holidays, as
well as the period from 1st of
June
to 30th of September) when payment option is
2 working days). The rest of 70%
is to be paid at least 15
working days before the arrival
to the hotel/start of active
programs. For working days we
intend the weekdays (except
Saturday and Sunday). |
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4.
Immediately upon
making the payment the guest is
to forward the copy to the
agency via email
booking@istraonline.com or fax ++
385 52 394 244). |
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5.
Entrance
tickets, guide's fees and other
expenses are not included, if
not previously with us agreed. |
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6. Reservation
payment receipt will be sent
just to
the email address indicated in
the booking request form or active
programs reservation request
form. The final bill will be
sent only to Your postal address
indicated in form or will be
personally given by one of our
representatives only after the
whole sum is paid. |
7.
Please
note that only after the whole
amount is paid, the agency will
also send a written confirmation
of the reservation (voucher) to
the guest's postal address.
The voucher thus received is
also the written proof of the
paid accommodation or an active
program. |
8. The
precise date until
which the agency is required to
keep the dates applied for under
the option (rent privilege for
the guest) is pointed out on
every calculation under the
heading "due date".
If the agency does not receive
the payment within the expected
term, it will consider the guest
to have cancelled the
reservation they applied for. |
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:: Payment
options |
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In Croatia |
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Cash payment in our
agency at the address: |
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Ciao travel-Istraonline.com |
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Ideal commerce d.o.o. |
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Gladijatorska 27, 52100 Pula,
Croatia. |
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Payment made to the agency's
giro account |
In
order to make a correct payment
to the agency's giro account,
you will need the following
data:
● payer: full name of the
reservation carrier including
the address.
● receiver:
Ideal commerce d.o.o.,
Buzetska 10, 52100 Pula,
Croatia.
● date: the payment must be made
within 2 or 5 days upon sending the
calculation (see
Payment
dynamics) .
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amount: write down the amount
according to the received
calculation in Croatian kuna.
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account number:
2484008-1103329155. |
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Outside Croatia |
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Payment via bank remittance to
the agency's foreign account |
You will need the following
data:
● payer: full name of
the reservation carrier,
including the addres.
● beneficiary: Ideal commerce d.o.o.
● address:
Buzetska
10, 52100 Pula, Croatia.
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bank: Raiffeisen
Bank Austria, Petrinjska 59,
10000 Zagreb, Croatia.
● IBAN: HR84
2484 0082 5000 0757 9.
● account no.:2500007579.
● Swift:
RZBHHR2X.
● amount: write down the amount
according to the received
calculation in €uro.
date: payment must be made
within 5 working days upon
sending the calculation (except
the period of national and
international holidays, as well
as the period from 01.06. to
30.09.when payment option is 2
working days). |
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:: Payment FAQ's |
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Why are bank fees sometimes higher than expected? |
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One of the reasons may be that Your bank does not have
the IBAN code that allows low
banking costs, meaning that the payment is made
through a third bank. Since each
bank charges transaction fees,
your bank fees may be higher
than expected. |
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Why do I have to pay in advance? |
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By
paying in advance, you are
guaranteed to get the
accommodation unit or the
content of an active program you've been
offered by us,
since your advance payment is
immediately forwarded to service
providers. Read all the content
of our
Info point
for further information. IstraOnline.com is
dedicated to providing quality
accommodation and active
programs services in
cooperation with service
providers. |
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